SwingRides Privacy Policy
Welcome to SwingRides ("SwingRides," "we," "our," or "us").
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the SwingRides platform, including our website, host dashboard, mobile applications, white-label services, and related products (collectively, the "Platform").
By accessing or using SwingRides, you agree to this Privacy Policy.
Who We Are
SwingRides is a technology platform that helps independent vehicle rental businesses manage their operations while allowing renters ("Guests") to discover and reserve vehicles from verified Hosts.
SwingRides does not own rental vehicles and does not operate a vehicle rental business.
Information We Collect
Information You Provide
Guests
- Full name
- Email address
- Phone number
- Residential address
- Driver's license information
- Government-issued identification (where required)
- Profile photo (optional)
- Booking information
- Messages sent through the Platform
- Incident reports
- Reviews
Hosts
- Business name
- Contact information
- Business registration documents
- Tax information (where required)
- Insurance documentation
- Banking or payout information (if applicable in future services)
- Vehicle information
- Fleet documents
- Company logo
- Business profile
Administrators
- Employee information
- Login credentials
- Activity logs
Vehicle Information
Hosts may provide:
- Vehicle make
- Model
- VIN
- License plate
- Photos
- Mileage
- Registration documents
- Insurance documents
- Maintenance records
- Pricing
- Availability
Automatically Collected Information
We automatically collect the following:
- IP address
- Browser type
- Device information
- Operating system
- Cookies
- Session information
- Pages visited
- Referral URLs
- Crash reports
- Mobile device identifiers
- Diagnostic information
Location Information
Where permitted, SwingRides may collect location information to:
- Display nearby vehicles
- Improve search results
- Verify pickup locations
- Enhance platform security
Location sharing can be disabled through your device settings where supported.
Communications
We may collect information related to:
- Customer support requests
- Email communications
- SMS messages
- Notifications
- Incident reports
Future releases may also include in-app messaging.
How We Use Your Information
We use your information to:
- Create user accounts
- Verify identities
- Verify businesses
- Manage reservations
- Enable communication between Hosts and Guests
- Improve the Platform
- Prevent fraud
- Respond to support requests
- Investigate incidents
- Send notifications
- Improve user experience
- Generate reports
- Comply with legal obligations
Business Verification
To maintain trust and safety, SwingRides may verify:
- Identity
- Driver's licenses
- Business registrations
- Insurance documents
- Contact information
Verification helps improve platform security but does not constitute a guarantee or endorsement of any user or business.
Information Sharing
SwingRides does not sell your personal information.
We may share information with:
Hosts
Information necessary to complete reservations, including:
- Guest name
- Contact information
- Driver verification status
- Reservation details
Guests
Information necessary to complete reservations, including:
- Host business name
- Contact information
- Pickup instructions
- Vehicle information
Service Providers
We may share information with providers supporting:
- Cloud hosting
- Email delivery
- SMS messaging
- Analytics
- Customer support
- Identity verification
- Insurance integrations (future)
- Payment integrations (future)
- Mobile notifications
Legal Requirements
We may disclose information:
- To comply with applicable law
- In response to lawful requests
- To protect our legal rights
- To investigate fraud
- To protect public safety
Cookies
SwingRides uses cookies to:
- Remember preferences
- Maintain login sessions
- Improve performance
- Analyze website traffic
- Personalize experiences
Users may manage cookie preferences through their browser settings.
Analytics
We may use analytics tools to understand:
- Platform usage
- Traffic trends
- Performance
- Feature adoption
- User experience
Information used for analytics is aggregated where practical.
Data Retention
We retain information only as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Some information may remain archived where required by law.
Security
SwingRides uses commercially reasonable safeguards including:
- Encryption in transit
- Secure servers
- Role-based access controls
- Password protection
- Activity monitoring
- Regular security updates
No method of transmission or storage is completely secure.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your information
- Correct inaccurate information
- Delete your account
- Restrict processing
- Object to processing
- Receive a copy of your information
- Withdraw consent where applicable
Requests may be submitted through our support team.
Marketing Communications
Users may opt out of marketing communications at any time.
Service-related communications, including booking confirmations and security notifications, may still be sent.
Children's Privacy
SwingRides is not intended for individuals under the age of 18 or the legal age required to enter rental agreements in their jurisdiction.
We do not knowingly collect personal information from children.
International Data Transfers
As SwingRides expands globally, information may be processed in countries other than where it was collected.
Where required, we will implement appropriate safeguards for international data transfers.
Third-Party Services
The Platform may integrate with third-party providers including:
- Mapping services
- SMS providers
- Email providers
- Insurance providers
- Accounting software
- Calendar services
- Identity verification providers
These providers maintain their own privacy practices.
White-Label Websites
Hosts using SwingRides White-Label Websites remain responsible for the privacy of customer information they collect through their branded websites.
SwingRides processes data only as necessary to provide the underlying technology and platform services.
AI Services (Future)
Future versions of SwingRides may include AI-powered features to assist Hosts with:
- Vehicle descriptions
- Customer communications
- Agreement generation
- Maintenance reminders
- Pricing suggestions
- Business analytics
AI-generated content should be reviewed by users before use.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on the Platform with a revised effective date.
Continued use of SwingRides constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy, contact us using the contact form on the SwingRides portal.
Appendix A — Information Collected
Guests
- Name
- Address
- Phone
- Driver License
- Identification
- Booking History
- Reviews
- Messages
- Incident Reports
Hosts
- Business Information
- Fleet Information
- Vehicle Documents
- Insurance Documents
- Business Verification
- Reports
- Reviews
- Subscription Information
Platform
- Login Activity
- Device Information
- Browser Information
- Cookies
- Session Logs
- Security Logs
- Error Logs
- Analytics